Terms of Service

1. Introduction and acceptance of terms

These Terms of Service (the Terms) govern the provision of services by Aurora Soundworks Ltd (we, us, our) to any customer, client, or other person or entity who engages our services (you, your). By requesting, booking, purchasing, or using any service provided by Aurora Soundworks Ltd, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services. These Terms apply in addition to any written quotation, proposal, estimate, work order, statement of work, invoice, or service agreement issued by Aurora Soundworks Ltd. In the event of any conflict, the specific written agreement or quotation accepted by both parties will prevail to the extent of the conflict.

2. Scope of services

Aurora Soundworks Ltd provides professional audio services, which may include, without limitation:

Service details, deliverables, timelines, assumptions, and any exclusions will be set out in the relevant quotation, proposal, or service confirmation. Any diagrams, recommendations, configuration settings, or technical advice provided by Aurora Soundworks Ltd are based on the information available at the time and may require adjustment following site inspection, testing, or changes in equipment or venue conditions.

Unless expressly agreed in writing, we do not guarantee that any proposed system, installation, or configuration will achieve a specific commercial outcome, acoustic result, or third-party certification standard.

3. User obligations and responsibilities

You agree to:

You acknowledge that our services may be affected by site conditions, the condition of existing equipment, room acoustics, power quality, interference, and the actions of third parties. We are not responsible for issues caused by inaccurate information, unsafe conditions, or unauthorized interference after completion of the services.

4. Payment terms and conditions

Fees for our services will be specified in the applicable quotation, invoice, or service agreement. Unless otherwise stated:

If payment is not received on time, we reserve the right to:

You are responsible for all bank charges, transfer fees, and similar costs charged by your payment provider. We may vary our prices from time to time, but any quoted price accepted by you will remain valid for the period stated in the quotation, unless the scope changes or the quote is expressly withdrawn.

5. Cancellation and refund policy

Any cancellation terms stated in a quotation, booking confirmation, or service agreement will apply first. If no specific terms are stated, the following provisions apply:

Refunds are not generally available for services that have been performed, partially performed, or delivered in accordance with the agreed specification. Where equipment has been supplied, any return or refund will be subject to inspection, proof of purchase, and the condition of the goods, as well as any applicable consumer or commercial law rights.

If a booking is postponed rather than cancelled, we may, at our discretion, treat the booking as amended rather than cancelled, subject to availability and any additional costs.

6. Liability limitations

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the foregoing, Aurora Soundworks Ltd shall not be liable for:

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the amount paid or payable by you to Aurora Soundworks Ltd for the specific service giving rise to the claim.

You are responsible for securing adequate insurance for your own property, equipment, business interruption, and event risks. Unless expressly agreed in writing, we do not provide insurance coverage for your premises, equipment, performances, or third-party claims.

7. Intellectual property rights

All intellectual property rights in our pre-existing materials, methodologies, templates, know-how, designs, drawings, reports, calculations, workflows, and technical documentation remain the property of Aurora Soundworks Ltd or our licensors.

Subject to payment in full of all amounts due, we grant you a non-exclusive, non-transferable licence to use any deliverables specifically created for you under the relevant agreement for your internal or intended business use, unless otherwise agreed in writing. This licence does not permit you to resell, sublicense, publish, or distribute our materials without our prior written consent.

You must not remove copyright notices, brand identifiers, or proprietary markings from our documents or deliverables. Where you provide us with material, logos, audio assets, or other content, you confirm that you have the right to do so and grant us the right to use it solely for the purpose of performing the services.

8. Data protection and privacy

Aurora Soundworks Ltd will process personal data in accordance with applicable data protection laws and our privacy practices. We will use personal data only to the extent necessary to:

You acknowledge that certain services may involve incidental access to device settings, user accounts, recordings, or other data necessary for setup, troubleshooting, or calibration. We will take reasonable steps to handle such information securely and confidentially. However, you remain responsible for ensuring appropriate backups and permissions before any work begins.

Where we use third-party processors, suppliers, or contractors, we will take reasonable steps to ensure they are bound by appropriate confidentiality and data protection obligations. Further details may be available in a separate privacy notice.

9. Force majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

If a force majeure event occurs, we will notify you as soon as reasonably practicable and may suspend, postpone, or cancel affected services. Where possible, we will work with you to reschedule the services on reasonable terms.

10. Changes to terms

We may update or revise these Terms from time to time. The updated version will apply from the date it is published or otherwise communicated to you, unless a later effective date is stated.

If you continue to use our services after the updated Terms take effect, you will be deemed to have accepted the revised Terms. For ongoing projects or recurring services, the version of the Terms in force at the time the relevant booking, order, or agreement was accepted will generally apply unless the parties agree otherwise in writing.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and interpreted in accordance with the laws applicable in England and Wales, unless mandatory law provides otherwise.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any rights that cannot lawfully be excluded or restricted.

12. Contact information

If you have any questions, complaints, or requests regarding these Terms or our services, please contact:

We will use reasonable efforts to respond to enquiries in a timely manner.

13. Severability clause

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be severed from these Terms.

The remaining provisions shall remain in full force and effect. Any failure or delay by Aurora Soundworks Ltd to enforce a right or remedy under these Terms shall not constitute a waiver of that right or remedy.

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